The Daily Mail reports:
A grandmother who discovered a metal screw in her £3.39 McDonald’s breakfast is ‘outraged’ after staff did not offer her a refund.
Donna Savigar ordered a sausage and egg McMuffin at a Newcastle-under-Lyme branch of the fast food chain around 9.45am on Friday.
The 45-year-old was three-quarters of the way through her sandwich when she felt metal crunch between her teeth and spat out a screw.
Donna’s daughter Dayna Bennett, 20, went to complain about the dangerous nail – but staff said they could only make her a fresh one.
Ms Savigar, who works for a charity, said: ‘I could have ended up choking to death – imagine if it had happened to a child.
‘A child would start choking and you wouldn’t know what to do because you certainly wouldn’t be expecting them to have swallowed a screw in the middle of McDonald’s.
‘I don’t see why they don’t just pay up. All I was looking for was a refund.’
The mother-of-one, from Halmer End, said she complained to headquarters but couldn’t receive a refund until they had done a thorough investigation.
She added: ‘They need to train staff to deal with that sort of situation. A manager needs to come over and deal with it.
‘We weren’t offered a refund and we weren’t even told how we could go about complaining to McDonald’s about it, we had to Google that for ourselves.
‘I took a picture straight away so no one could say we had planted it there and then took the McMuffin back to the counter.
‘They just took it away, I don’t know what they did with it. Then they just asked if we wanted a fresh one.
McDonald’s confirmed it is investigating.
SMH at them not giving the lady a refund.
What’s really up with McDonald’s????
First they tell employees to put mustard on their burns, then someone finds beard trimmings in their food and now this?!?!
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