OMG! SKYE, UBA, ZENITH ATMS ARE DISPENSING DISEASES!

Notorious in this respect are Skye Bank, UBA and Zenith cash machines! Some even jokingly say you can catch malaria from the ATMs! Read on.

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There was a new study carried on ATMs in USA that found that there are more dangerous disease-causing germs and bacteria on ATMs than that found in Public latrines. If the same study is carried out here in Nigeria, these disease dispensers called ATMs in Nigeria would be far worse.In situations where the branches are left with the responsibility of maintaining especially hygiene or aesthetics of the ATMs using existing branch cleaners, most branches do not bother about the aesthetics or the customer as long there is cash available from the ATMs.

The bank should be thinking their ATM is a branch on its own as a customer channel. Every point of contact with a customer should be as important as the branch itself or head office. Some banks just ignore these simple customer ethics and forget about their most important self-service channel that represents the entire bank as a whole.

For example, take a drive along Awolowo Road at Ikoyi, Lagos, most of the ATMs are filthy, covered in dust and grime especially after a heavy rain. Some banks are not even aware of the importance of the ATMs; some use the security guard houses and use dirty rags to cover their ATMs. Our Nigeria weather and surrounding presents a real challenge since there is so much dust, grit, smug and smoke in the air.

Our culinary or diet, food, habits and clothing means that we wipe our hands on whatever we see. The Cash we even collect from the ATMs are in a bad state, that’s another topic entirely.

Some Nigerian banks use branch cleaners without proper training, who cannot differentiate between general cleaning and specialized cleaning. These cleaners use the rags for cleaning toilets, tables and chairs to clean the ATMs. The branch cleaners over time, discolour the ATMs, add more germs and act as transfer agent for external germs into the bank and vice versa.

According to a famous Microbiologist in the USA who found out that ATMs are the 3rd dirtiest among 7 dirtiest public places. It is number 3 in the list that include Restaurant Menus, Door handles, Public toilets, Soap Dispensers, Lemon Wedges, and Grocery Carts or trolley.