The launch of TSB bank was marred by a temporary IT glitch on Monday morning that left customers unable to access their accounts online just hours after the business went live.
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TSB was formally separated from Lloyds Banking Group over the weekend in preparation for a 2014 initial public offering, and its 631 rebranded branches opened on Monday.
The IT problems, which also hit Lloyds customers, were thought to be have been triggered by a higher-than-usual number of customers logging into their accounts online.
The timing of the problems were an embarrassment for Lloyds, which had promised a “seamless” transition for the 5m customers moving from Lloyds to TSB. A spokesperson for the bank said the outage was unrelated to the mechanics involved in the launch of TSB, which had gone smoothly.
“We experienced a temporary issue with our internet banking service earlier this morning, which affected the ability of some customers to log on successfully,” said a Lloyds spokesperson. “The issue is now completely resolved and we apologise to customers for the inconvenience this will have caused. Our branches, telephone banking and cashpoints were not affected in any way.”
As of Monday, TSB began operating as a standalone bank, with its own IT functions, customer base and management team, but it still uses Lloyds’ mobile and online banking platforms.
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“We experienced a temporary issue with our internet banking service earlier this morning, which affected the ability of some customers to log on successfully,” said a Lloyds spokesperson. “The issue is now completely resolved and we apologise to customers for the inconvenience this will have caused. Our branches, telephone banking and cashpoints were not affected in any way.”
As of Monday, TSB began operating as a standalone bank, with its own IT functions, customer base and management team, but it still uses Lloyds’ mobile and online banking platforms.
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